Monday, December 5, 2011

Business Process Outsourcing- Making sense of the sector

The Management Invitation Lecture Series (MILS) invited Mr. Srikanth Tanikella, Vice President Operations, Hewett Packard on 24th November 2011 for a talk on “Business Process Outsourcing-making sense of the sector”. Before being the Vice President, Operations at HP, Srikanth served as the Head of Knowledge Services Solutions Design at Infosys BPO. He holds a chemical engineering degree from IIT Delhi and is an MBA from IIM Calcutta.
Some facts and figures
Srikanth began with two anecdotes to represent the different aspects that the BPO industry has to contend with. He acquainted the audience with a sample of activities that a BPO or a KPO does for large firms. These activities include equity research, credit research, sales analytics, finance and controllership processes, consumer and business calls, etc. Then, Mr. Tanikella shed some light on the growth story of the sector. He said that the BPO sector has seen tremendous growth over the last 12 years and is estimated to be around $14 billion in FY 2011. It employs 4.5 million people directly or indirectly and in a way, has democratized employment.
Evolution
By 1998, certain internal processes of US had moved out of the country. Medical transcriptions and call centers were dominant in the BPO sector in the initial years (1995-98). Then IT service firms started third party services (Progeon, TCS BPO, HCL BPO, etc.) which accelerated the growth of the sector (2000-2004). Knowledge process services like equity research, analytics, legal process outsourcing followed suit(2004-2009). The next level of outsourcing is Platform based services where process is seen as a service (2009-.
What’s in it for us?
Srikanth gave some interesting insights on the opportunities that this sector presents to the young MBA grads. The sector has seen continuous growth and is here to stay.  As more and more jobs are generated out of the sector, more managers will be required. Srikanth stressed on the fact that KPOs require skills that B-School grads possess. Also, there are plenty of entrepreneurial opportunities in the KPO sector.
Different models of Off-Shoring
Mr. Tanikella explained a few models (third party, liftout and pure captive) of off-shoring. In the third-party model the client chooses a vendor partner and transitions processes to the vendor. In the case of the liftout model, the vendor partner takes over the people and technology assets of the client related to a set of processes. As far as the pure captive model is concerned, the client sets up its own subsidiary offshore so that all assets and staff are owned by the client.
After the lecture, Srikanth answered a few questions from the audience. The lecture presented a different and holistic view of the BPO sector highlighting the various opportunities it offers.

By
Aditya Ghai
MILS
Batch of 2013

Photo Courtesy of:
Mauryanath Das
DoMS Interface
Class of 2013


29 comments:

  1. I have heard that there is greater evolution happening in the Business Process Outsourcing..
    MBA in real estate

    ReplyDelete
  2. Business Franchise

    Looking vendors as franchise for data Entry, form filling, Software Development & call center projects. 100% Payment guarantee on stamp paper,
    PC required 1-50, earn 10k to 5 Laces P.M.

    If you have any query about data entry or want to outsource your data entry projects,

    Contact us : - +91 8009 777 666
    Visit Website : - www.josoftech.com


    IT Consulting Business Outsourcing Company Data Entry Service
    Online Data Entry Offline Data Entry BPO Services Provider Business Franchises Provider Business Franchise KPO Services RPO Services BPO Services LPO Services SEO Services Best SEO Services Provider Company in India

    ReplyDelete
  3. Online Data Entry Services

    Data feeding work into online portal. Center will be provided with user ids along with portal, where they need to enter the data by simple typing work.

    Center on an average can earn up to 4,000 per seat perweek on one log in id. This is the figure that we are receiving in our center. The center will be getting payments on every Thursday, and if they generate good inputs they will be paid on Monday as well as Thursday

    Online Transfer every Monday weekly payment.

    0.40 USD to1.40 USD per 1000 Entry per day per agent in 8 hour shift. You will have portal access for 24 hoursin a day and 7 days in a week)

    If you have any query about data entry or want to outsource your data entry projects,

    Contact us : - +91 8009 777 666
    Website : - www.josoftech.com


    IT Consulting Business Outsourcing Company Data Entry Service
    Online Data Entry Offline Data Entry BPO Services Provider Business Franchises Provider Business Franchise KPO Services RPO Services BPO Services LPO Services SEO Services Best SEO Services Provider Company in India

    ReplyDelete
  4. Offline Data Entry Services

    Data Entry Work into given software. This is simple offline data entry typing work, Company will be provided with data according to PC, where they need to enter the data by simple typing work.
    Minimum 5 PC then if work done earn INR 2, 25,000/-
    Contract Document Validation 11 month before start main work we will provide you demo work.
    If you are fully satisfied demo work then start main work

    If you have any query about data entry or want to outsource your data entry projects,

    Contact us : - +91 8009 777 666
    Visit Website : - www.josoftech.com

    ReplyDelete
  5. Conversion of the image files to MS Word (Typing)

    This is simple typing work only see image and typing according to image in to MS words, 240 to 270 Pages Duration 22 days to 25 Days,
    Enrollment Fee: Rs 15,000 & Rs 10,000/- Refundable* Valid for One Year (8 slots)
    * Rs 10,000/- Refundable only in case if you achieve the accuracy level above 97% for continuous three times. The job work will be renewed for the next year if provided accuracy of 97% and above for three times

    If you have any query about data entry or want to outsource your data entry projects,
    Contact us : - +91 8009 777 666
    Visit Website : - www.josoftech.com

    IT Consulting Business Outsourcing Company Data Entry Service
    Online Data Entry Offline Data Entry BPO Services Provider Business Franchises Provider Business Franchise KPO Services RPO Services BPO Services LPO Services SEO Services Best SEO Services Provider Company in India

    ReplyDelete
  6. We are the Best Services supplier of outsourcing and offshore back office services including offline and online Data Entry, Data Capture, Data Processing, Data Conversion, Image Scanning, OCR and Indexing, Forms Processing, Web and Internet Marketing , Services.

    More Info……..

    Mobile Number: - +91 8009 777 666
    Visit Website : - http://www.josoftech.com
    Submit Query : - http://www.josoftech.com/josofttechnologies/enquery.php
    Online Chat Support : - http://josoftech.com/josofttechnologies/livezila/chat.php


    ReplyDelete
  7. Looking to buy a business? Browse through our collection of franchise opportunities. When choosing a franchise, you want to find a business that produces quality products and services for consumers. Some factors to consider when choosing a franchise are the initial investment, capital requirements, business financing, current trends and the amount of time it will take to get your business up and running. Browse through our top business opportunities and request more information on the franchises that interest you most.

    If you have any query about data entry or want to outsource your data entry projects,

    Contact us : - +91 8009 777 666
    Visit Website : - www.josoftech.com

    ReplyDelete
  8. NTS Infotech India,a pioneer among Indian outsourcing companies, provides business outsourcing across a range of services for organizations across different industry verticals.For more info about work outsource visit to us.

    ReplyDelete
  9. Thanks for sharing your information

    Business process Outsourcing corporations helps the clients to agitate several queries that ar being raised from of us
    associated with their services.

    Business Process Outsourcing Services

    ReplyDelete
  10. business process outsourcing companies-Just a few decades back, hardly anyone had the slightest idea that outsourcing in India would turn out to be such a grand success story. However, even without the sense of inevitability, & Read more

    ReplyDelete
  11. Business Process outsourcing (BPO is the contracting of a specific business task , BPO is any divided into 2categories: back Office and front office outsourcing BPO that's contracted outside a company's country is named offshore outsourcing. BPO that's contracted to a company's neighboring country is named nearshore outsourcing. go4customer is the best examples of Business Process outsourcing which gives all the services and makes their clients happy and satisfied

    ReplyDelete
  12. Business Outsourcing Services - With the help of business assistance services given by experienced professionals, you can take your business to a new level to over existing market competition. Go ahead and locate the best provider operating online or in your city, and get to work, as there is not much time before innovative online marketing.

    ReplyDelete
  13. This is a really good post. Must admit that you are among st the best bloggers I have read. Thanks for posting this informative article.

    Typesetting Services in India

    ReplyDelete
  14. Thanks....Very Useful one...........Medical coding services has become a bare necessity for health care entities for managing their revenue effectively. Online medical coding services involve a VPN connection through which a medical coder accesses the medical records and converts them into codes.


    Online Medical Coding Services

    ReplyDelete
  15. Great post with very useful information to all thanks for sharing with all of us. I like it very much.
    outsourcing

    ReplyDelete
  16. Hello, Thanks for your marvelous posting! I quite enjoyed reading it, you are a great author.I will be sure to bookmark your blog and definitely will come back from now on. I want to encourage that you continue your great job, have a nice day.
    Business Process Outsourcing Services.

    ReplyDelete
  17. Ex client work and absolutely very nice information about the India it's good work.
    India

    ReplyDelete
  18. Thanks for every other informative website. Where else could I am getting that type of information written in such an ideal method? I have a undertaking that I’m simply now running on, and I have been on the look out for such information.

    at 24x7 Direct

    ReplyDelete
  19. Are you searching MEDICAL data entry projects quickly shocking minority small. Opportunities online and offline business,form filling projects, data entry works etc.
    Our company counted as one of the outsourcing service provider engaged in rendering superior quality Data Entry Projects and non voice process to our valuable clients. Widely appreciated by our customers, these services are provided by our experienced team members who are perfect in this field. Our prices are affordable and our services Data Entry Projects outstanding.

    http://www.ascentbpo.com/

    ReplyDelete
  20. It's really informative! Thanks for the great article.
    We’re a professional IT & Outsourcing Company , in USA offering Mobile Application Development,Web Application Development, SEO Services, Ecommerce Solution as well as Data Entry Services.You can call us or mail us to get more information about the services and you can also live chat on this link : http://lc.chat/hvantage

    ReplyDelete
  21. Richa Software Solutions is well known as INFORICHA SOLUTIONS PRIVATE LIMITED is providing the utmost Business Process Outsourcing (BPO) services in India. Our goal is to make you happy by the combination of operational excellence & industry expertise.

    ReplyDelete
  22. Richa Software Solutions is well known as INFORICHA SOLUTIONS PRIVATE LIMITED is

    providing the utmost Business

    Process Outsourcing
    (BPO) services in India. Our goal is to make you happy by the

    combination of operational excellence & industry expertise.

    ReplyDelete
  23. Web Design Sydney : It is a great sharing...I am very much pleased with the contents you have mentioned. I wanted to thank you for this great article. I enjoyed every little bit part of it Logo Design Sydney

    ReplyDelete

You are visitor number